NH Grand Hotel Krasnapolsky Amsterdam

The location of the hotel is in the city centre, it is very close to the old town, the shopping centre and near by the river. The service in the hotel is perfect and I would like to stay again during my next visit.

Rooms were small but clean and modern. In the center of Amsterdam.

It was great! Everyone was pleasant and very helpful. We went sight seeing,enjoyed the amazing food and spirits, and walked everywhere. Our Hotel was in the perfect location. Walking distance to everything. We had an awesome time. Thanks

Every pleasurable experience. Concierge every helpful and knowledgable.

We got to the hotel early in the morning. There was no staff at the hotel reception so we waited about 10 minutes to check in. Once we did check in, the reception did not ask if we needed assistance with our bags. This should have been the first sign that the service was less than expected at a five star hotel. When we got to the room, it was incredibly small. There was barely enough room to get the luggage in. The bathroom was also set up very strangely. The toilet ws on one side of the room and the shower on the other side with the sink. The shower room was so small that if you are over 200 lbs good luck. I couldn't believe how small this room was. The one evening, I tried to use the concierge desk and waited about 40 minutes in the lobby to be helped. I would not recommend this hotel to anyone that enjoys a fine hotel. However,the location is nice.

i didn't need many things. I was looking for a location close to the central metro station. customer service was good. it would have been nice to have been able to purchase a metro ticket to the airport when i checked out. it was available at 7 am. i checked out at 5:30 am.

Enjoyed A one weeks stay at Krasnapolsky. Wonderful location in centre on Dam square. Staff very helpful atmosphere excellent. The only down side is the cost of eating there, very expensive. We would have liked to eat more often there but it was too expensive. All in all a wonderful experience.

Excellent location right in dam square, room was overlooking a busy street which meant a good bit of noise at night time. Minibar was full with no space to put any items of your own. Not really a 5 star hotel but rather a 4 star in a good location.

Great location, very nice rooms, and very (amazingly) quiet. They give you 30min free Internet (wireless) in the lobby or you can pay 18 Euros for 24 hours access in the room. Lots of pot smokers and general activity in Dam Square outside of the front of the hotel and the Red Light District is just a block or two from the back of the hotel. Lots of food and shopping nearby. Centraal train station is a 10 minute walk (take Damrak street).

I stayed for almost a week at the Krasnapolsky at the beginning of August, starting with Gay Pride weekend. The hotel was packed, as was Amsterdam. The hotel staff were courteous and professional, but there were so many guests that even simple requests involved a 5-20 minute wait. Once you got to the desk, staff were very attentive. The hotel is in a great location off the Dam. The rooms I stayed in were quiet and pleasant, though small. The hotel as a whole may be 5-star, though I would give it 4. Some of the rooms really are 3.5 stars--quite pleasant but not a 5-star experience. The breakfast buffet is very nice. The hotel rents bikes, but they charge more than the going rate. I asked for a more in-depth guide to events than the regular tourist material, and two concierge staff had no idea what to suggest. When I showed one of them TimeOut Amsterdam, she was genuinely surprised. The overall impression was that the hotel was used to dealing with masses of guests, and so the personal touch is not there. Again, perfectly nice, but not 5 stars.