The Cumberland Hotel

We were at the Cumberland 3 years ago booked via Hotel dot com and we were very happy. That is why we booked Cumberland again but this time thru Orbitz. The room was the size of a closet not even close to the room we had last time. The original room they assigned us was on the first floor looking out to an alley. We asked to change the room and we were given the same size room but on the 5th floor. The room was so small you couldnt walk around the bed. One side of this mini-full size bed was against the wall. There was no dresser or draws to put your clothes so we lived out of our suitcases. The mattress was so soft we never got a restful nights sleep. We were told we got the room we paid for thru Orbitz. Most mornings at 630 am we would be woken up the the trash collection. The thing good about the hotel was the location, next to the Marble Arch underground. The people at the front desk were not not friendly or helpful. They just didnt care and they would do nothing to help a repeat guest. My wife and I will never stay at the Cumberland again and we will think twice next time using Orbitz to book our hotel. With Orbitz low rates = a room you would never sleep in! we deserve a refund from Orbitz!!

The hotel lobby is very nice and unique. The restaurant food is very good and reasonable. Unfortunately, I have to wait 1 hour for checked-in. They couldn't find the reservation from Orbitz.The room, the hallway and the carpet are so dirty.They don't have enough time to do room cleaning daily. I make a phone call, and the hotel charged me GBP 10 per minute. I never have this expensive charge in other hotels in UK. This will be my first and last to stay at this hotel.

This was honestly one of the worst hotel experiences I've ever had. Everything was designed to be so artsy and fancy that nothing actually *worked*. The fancy shower door didn't close all the way. The fancy sink splashed everywhere and didn't provide area to put anything. The fancy lit-up paintings in the room had bad bulbs that clicked and flashed. The reception area was enormous and had such bad acoustics you couldn't hear someone if they were talking next to you. The wifi didn't extend into the room (you had to sit by the door) and wasn't very iPhone/iPad friendly. If I wasn't paying for it, the experience would have been so bad as to be comical. I would be remiss if I did not admit that the room was clean and well kept, and had all the basic amenities you would want (including a fridge!), and the staff was polite and friendly. But everything else was just so bizarre and difficult that it was a terrible night's stay. I'm sorry to be so harsh, but I would never return to this hotel, nor recommend it to anyone. They tried to be so fancy that they overlooked the basic human experience.

Positiv: direkt an der Oxford Street gelegen Empfangsbereich Personal Negativ: Hatten leider ein Zimmer zum Innenhof gelegen. Da im Innenhof die Lüftungsmaschine einen Riesenkrach macht und die Fenster sehr schlecht sind, ist nicht wirklich an einen erholsamen Schlaf zu denken. Meine Frau stopfte sich in der zweiten Nacht Ohrenstöpsel rein um wenigstens einigermassen schlafen zu können. In der CH sind diese Zimmer nicht Mal 2 Sterne wert!

The rate thru Cheaptickets got us a very small room with interior building view which was bad. They nickel and dime u on everything. The staff not friendly and they hung up on me when I call to confirm my reservation prior to travel. They wash the hallway carpets everyday with odors and chemical vapor throughout the day which put my allergies in overdrive. Location is great, close to everything. Corner Coffee shop is great place to get a coffee, sandwiches and hook on free internet. The site staff were great.

The only good thing about the hotel was the location as it was very close to Marble Arch Tube Station which was very convenient. The lobby was nice but the rooms are very small and there were spider webs in a corner. The hotel is non-smoking but we continually smelled cigarette smoke coming from somewhere and saw numerous cigarette butts on the floor outside our window. Mentioned it to staff but it was never cleaned up. The shower "door" is not really a door but is more of a half wall that does not cover the entire length ofthe shower. Therefore water continually splashed onto the floor causing us to place a towel on the floor every time we showered. Disappointed in the hotel and would not stay there again.

Dies war mein 4. Aufenthalt im Cumberland Hotel und wahrscheinlich nun der letzte. Dieses Mal hatten wir mit Abstand das schlechteste Zimmer. Eng, kalt mit Aussicht ins gegenüberliegende Zimmer. Man konnte nicht einmal eruieren, welches Wetter man hatte, da man den Himmel nicht sehen konnte. Trotz Intervention und dem Angebot, dass wir gerne bereit sind einen Aufpreis zu bezahlen, konnten wir kein anständiges Zimmer erhalten. Schade!

Exec rooms are in a separate building. Advised at check in that better to walk outside down the street to go to room. Good location but service was inefficient and at times annoying. Nothing special. I return to London in three weeks and will not be returning here

Whilst the hotel itself was in a great location and on entry to the hotel I was impressed by the lovely aromas and spacious lobby. However, when I got to my two rooms which I had booked for two adults and two children which were emphasized as two ladies with two children I was extremely disappointed. The rooms themselves could only be classed as single rooms given the size of the bed to be shared between two people. Even if you were there is a couple you would find the room and beds very small. In the end we had to arrange for a third room with the two adults having a room each and the two children sharing a room. I also contacted the hotel in advance to explain the situation and sent an e-mail and specifically requested that our rooms be beside each other. Whilst they were on the same corridor they were not next door to each other. When a third room was deemed as required that room was on another floor entirely. Overall we were disappointed with the hotel itself despite it being an excellent location.

We arrived the weekend of the London marathon and had a room on the 2nd, 3rd and 8th floor. The room on the 2nd floor was very small and at night the nightclub carbon had music blaring which made it hard to sleep. The room on the 3rd floor was ok but very hot and the windows wouldn't open so very stuffy as air con wasn't working. Room on the 8th floor was tiny and hadn't been cleaned properly. It had used cups and glasses with drink still in them and toilet was blocked. We all left being very disappointed after paying over £600 for 6 of us to stay here.