Millennium Biltmore Hotel

The Millenium Biltmore Hotel was not such as good experience than i hoped it would be. It seemed like that the staff did not know a lot about their job. That evening I asked the concierge if he could expain me how to get to a specific club, which he couldn't. Therefore I requested if he could look it up on the internet. Again, i would expect a concierge to do so without asking him. The room was very small, and it seemed like it hasn't been renovated for a long time. I also could see dry blood on the carpet, which I thought was very ugly. Room service was ok, thery brought the food pretty quickly and warm. My friend paid for the room service and the parking $112, when we checked out. Unfortunalty at the next day we could see on her account statement, that the hotel has charged $460 instead of $112. I beieve that the front office agent should have noticed that they have charged too much at the end of her/his shift, which he/she hasn't. Therefore we had to call the hotel and sort things out. The worst of all is, that nobody felt responsible nor did anyone apologise for what happened.

PLEASE DO NOT STAY HERE! First and foremost parking is $40 a night, even if you are staying at the hotel, and it took 45 minutes for the valet to pull my car out front. I made a reservation for this hotel because it had a very good price (of $100 a night). I was suppose to stay Friday night and Saturday, however there was a change to my business meetings and I had to come in on Thursday. The rate for Thursday, however changed, and I was charged $220. When I asked to talk to a manager about this price jump they told me that I would receive parking for free as a gift. Figuring I had no other choice, I regretfully accepted. Their mood was very different upon arrival because I was still charged $40 for parking and when I told them I was suppose to receive it for free the manager laughed in my face (literally, which was one of the rudest experiences of my life). Secondly, I had a late meeting Friday night and came home around 12:30, and wanted to order from their "24 hour" room service. But sometimes when they are slow, they decide to let their staff go early and close down their room service without notice. I hadn't eaten since lunch and asked what I could do, which I got a response of "There's a Taco Bell and a Subway about a mile away." I then asked if I could pre-order breakfast to my room so I could just go to bed and have it there when I wake, and she told me that "was against hotel policy." I then called down the front desk and asked if I could use the hotel car to take me to a late night deli to get a bite to eat and was told that again "was against hotel policy" and was told again that there is a 24 hour Subway about a mile from the hotel!!! They literally wanted me to walk alone in a strange downtown at 1 am to get food! And they call this a 4 star hotel?!!?!?!?! PLEASE DO NOT STAY HERE!

This hotel is old, not taken care and somewhat dirty. Maybe it was nice at some point in time but not any longer. Service is extremely bad. We called the concierge (from our room) at least 4 times with no luck. We ended up walking down to the front desk and one of the front desk employees had to help us. He was very nice (the only one who could really provide any correct info). It seems that besides this person (a dark skin very good looking man in his 30's) no one else could could give you the right information. Where told (by one of the front desk employees as the concierge was never available) that the metro was good to ride, but in fact it was the worst. Homeless people call it home and you have to ride with them. We felt very unsafe at all times while staying there. Simply, location is horrendous, specially if you are in a vacation as we where. its far from all of the tourists attractions and its almost impossible if you dont have a car. Taxis are $25-$30 each way to where the action is. We could not wait for our 3 days to be over. Do yourself a favor and stay somewhere else.

This beautiful and historic hotel has a gorgeous lobby and lower level meeting rooms, but once one enters the elevator and ascends to their room, the charm of yesteryear soon fades away. I should have known I was in trouble when I left the elevator and found the corridor carpet was held together with red duct tape, but I kept my spirits high until I reached my room. Large but Spartan, the room could have still met my needs had it been in good repair. However, in my particular room, I had peeling paint on the bathroom walls, a tub that had chips and gouges to the enamel, a noisy and dirty heating unit and an absolutely disgusting old single service coffee pot. When you add to this to the TV with a volume control that could not be turned lower than a preset volume, lack of free Wi-Fi in the room and no continental breakfast included with the room stay, I would have to say this was one of the worst hotel experiences I have had. If I were staying in some fleabag joint on the side of the highway, I would have expected such amenities, but what makes this all that more disappointing is that this was once the height of luxury. What a shame.

the fee of wireless is so expensive!! and the location is bad, though it is very close to metro station, but, exuberant chaos, horrible!! it is not worth on this price!!!

This hotel is a dive. The carpets are held together with duct tape, the hallways smell like old cigarettes, and the rooms smell of mold and are drafty. The noise from the street is like living next to a 24 hour construction site. The photos on the website definetely do not match the rooms offeres unless you upgrade from pressure from the front desk at check-in. Don't check in wearing casual clothing or the front desk personnel will treat you as a transcient! I would not recommend this to my worse enemy!!!!!

If you value your car, do not stay here. There is no option to self park, valet parking only, (at exorbitant rates, btw). I've had trouble with valets damaging my vehicles in the past so I made sure to have the valet inspect the vehicle for damage before the car was parked and verify that it was in pristine condition. When I picked up my vehicle the next day, there was exterior damage to the door. I reported it immediately, filled out the appropriate forms before I left, and had the damage documented photographically. A week later I still had no response so I called the numbers on the forms. No one returned my calls. Finally, I received an email stating that their investigation into this matter yielded no evidence that they were negligent and thus, would deny my claim for damages. The car was in perfect condition when left with them, damaged when returned to me, but they deny responsibility. I imagine that this is probably a standard response in the industry. I don't intend to give up that easily though. I would speculate that their response would be the same if you had something stolen from your room or if you were injured at the hotel as a result of their negligence. This is an old, well known hotel, that I once respected. Well, they no longer have my respect and my advice to you is, AVOID THIS HOTEL. But, if you must stay here, DO NOT PARK YOUR CAR WITH THE VALET.

This hotel is horrible the staff was great in friendly , but the overall hotel itself HORRIBLE!!!!! I don't even write reviews but this I had to tell. First thing we checked in and our room was on the fourth floor as we were walking towards the room in I notice the carpet is burgundy with burgundy tape to match then we get to our room is basically in the dungeon no nice view or nothing so I call down in ask can our room be switched and they said yes. So I'm thinking ok this should be better by looking at the carpet in the new room on the third floor. But no it wasn't so once in the room we look around of course until I find a lifestyle (condom) behind the desk area then the remote batteries hadn't been changed in ages if ur looking for ammenties their aren't any the bath tub and the bathroom sink takes water forever to go down the hotel need to be updated it's still stuck in the 1920's I will never stay there again....

I typically do not write reviews, however, due to the theft / hotel staff's feigned inability to find my iPad, iPod and associated charger, and a MacBook charger, I felt compelled to write this review. I stayed at the Biltmore on the nights of the 21st and 22nd of August for work purposes. I was rushed as I was checking out on the 23rd and I mistakenly left those items charging on the floor next to the bed. I admit that leaving the items behind was my fault, however, in the past week, I have been repeatedly calling about these missing items and on multiple occasions, the security staff have acted as if they had never heard of my case, failed to return phone calls, claim that names of supervisors that I had been given do not actually work at the hotel, and in one call, put me on hold a minimum of 6 times in order to take calls from other people also complaining about missing items. Their security staff have done very little, if anything at all, to investigate the missing items when it is clear that someone from the cleaning or valet staff must have stolen my things. Usually, the Millennium chain of hotels is a respected and reputable chain. However, in my case, their staff have stolen close to $1000 worth of my property and the security and management staff have done little more than tell me that it is not in their lost and found. This is unacceptable for a hotel of this caliber and I urge you not to stay here if this is how the management treats its guests.

very old rooms and very bad smell in the rooms neeed seriuosssss update bad experience