The LA Hotel Downtown

The hotel should have noted that they were under construction before I booked. I may have elected to stay elsewhere. The noise was annoying and the rep who checked me in was annoyed that I was concerned, but did not go above to make any special provisions. The bartender Lauren was amazing and was extremely nice. I'd go back just to visit her at the bar.

easy to get to downtown amenities and business locations.

The hotel facilty is very nice but the service was very ordinary. I expected much better service for the price of the room and the extra $30 for one night of parking. I made a couple of minor requests to the housekeeping/front desk and I had to make repeated calls to get my items. I also ordered an apple pie with ice cream and I had to wait too long to get it and then the pie was cold after I requested that it be hot. These situations were annoying and the staff was not rude. There was nothing "bad" about the service but I could not recommend the hotel because the service did not match the price paid.

Average

The stay at the hotel was perfectly fine - well appointed, courteous staff, appropriate for the level this Marriott in downtown LA would attract. But seriously...charging for WIFI for a $240/night room is frankly absurb and insulting. WIFI is free at nearly every mid-priced hotel chain in the country now, including Marriott Courtyards. It felt like the incessant "asks" for upgrades and additional services that you get when checking in at the airline kiosks now. It just pisses off your customers. Stop it.

EXCELLENT

The room was clean and comfortable, bathroom was small and dark. There is no concierge. It's an interactive computer program which was not helpful. We asked for a cab and this fellow appeared who "works with the hotel but is the same price as a cab". Not true cost us 2x what a cab costs. Staff was very unconcerned about this but they provided him. If you just want a bed to sleep in, okay but anything else, try the Westin across the street.

Very good service in all areas. The only negative thing they charge 30 dlls for parking a day.

Our experience was very positive, hotel staff was friendly and helpful. We used this place as a basis for a short familiy vacation, very convenient to drive to Universal Studios, Hollywood/Beverly Hills area and Santa Monica. valet parking was very efficient and corteous, butt I felt we shouldn't be paying 30$ a night for it.

USC game