EPIC Miami, a Kimpton Hotel

We arrived for a 3 day stay late Thursday evening, (exhausted) went straight to bed, only to wake at 3am with no heat and the room temperature was 61 degrees. Miami was 44 degrees that night! Over the 3 day stay, we never ONCE received housekeeping services, She arrived on the last night of our stay at 10pm to clean and makeup our room... Needless to say, I told her to just give us fresh towels and forget about cleaning and changing the bedding. Service would have been off the charts, if we wouldn't have had the above issues... The hotel staff were wonderful people and very helpful. Even the housekeeping staff were nice. (just seemed like they were understaffed or non-prioritized). Maintenance did correct the A/C Heat issue the next day. The concierge service was GREAT! Front desk was wonderful too. Bar services, room service were excellent...

Nice facilities, modern, stylish. Room service was expensive. Room wasn't ready when I checked in at 4pm, but received a credit. Pool side service was slow. Housekeeping was spotty. Best staff was the front door/transportation/luggage staff.

The hotel was very expensive and I found money goes a lot further if I were to spend it at some other venue, like Vegas. The hotel was nice in general but the reviews lead me to believe that it was extraordinary, which was not the case.

I need toothpaste, they took 30 minutes to bring it to me!

While at the hotel I relaxed. Complimentary parking would have made the stay a lot better. Overall this was one of the best trips I have taken in a while.

Pool was amazing. Atmosphere in the hotel was very classy, yet personal. Superb service. I would love to see a Jacuzzi in there. Room service and valet services were outstanding. Great place to stay. Will stay there again on the next trip to Miami. Oh, and the bathroon in rooms are the best!

The Epic was first rate. It was farther from South Beach than we wanted to be. You needed a car to get to most places. The Biscayne Tour and Bay Cruise was great. Our room was prefect, the staff was excellent. The only draw back is the $32.00 night to park. This is crazy.

The hotel was contemporary, clean, and luxe. The beds were very comfortable and I really can't complain about any of the amenities. The only thing that made my stay a bit of a hassle is the location. It is not close to south beach which made for expensive taxi rides - about $26 (including tip) one way. I have stayed at many hotels in major cities, new York, Boston, LA, London, Hong Kong, and this was one of the better ones I have stayed at, especially value wise. Did not eat while at Epic, but River lounge is a great space with nice ambiance and a hip and international crowd. It was a nice contrast to the typical south beach crowds at clubs like mansion or mynt. I didn't feel like we needed to be in south beach to experience the Miami night life.

This is top of the notch hotel. Absoulte lavishness and luxery. However, if you're looking for a student-budget type of travel to this spot- forget about it. It is gorgeous and expensive. We ate outside for almost every meal. "Continental breakfast" was only coffee/juice/3 small pastaries. Otherwise EXCELLENT service and friendly.

Very friendly and helpful staff. My wife and I came down to Miami for a few days of relaxation. Spent a day on the beach and a day in the spa. Best deep tissue massage I've ever had.