Mandalay Bay Hotel & Casino

The staff was very friendly and the property had everything that was needed for the trip. Restaurants, Casino, Night Clubs, Pool.

We had a nice time at this hotel. Pool was great and bathroom was a big enough, but parking is far.

This is BY FAR the best hotel we have stayed in. This was our 4th trip to Vegas and every time my husband and i come we splurge a little bit and get a suite. We stayed in the 750 great room suite. The bed was amazingly comfortable, the room itself was very spacious and had a nice modern decor. The bathroom was the perfect size for the 2 of us to get ready and not feel like we were on top of each other like in other hotel bathrooms. The staff was very friendly and housekeeping came and restocked our toiletries and provided fresh towels. This room was absolutely worth the price and we will be back!

I enjoyed my stay here it was a great relaxing and luxurious room, nice clean towels and a super comfortable bed! Although a bit farther from the strip than other rooms although its tough to not like this place!

This is our 3rd visit to Vegas and each time we try to upgraded to a better Hotel. Mandaly Bay was, 'all that and a wing dinner!' We upgraded to Suite and enjoyed the big tub every morning before starting out for the day. If not for Spirit Airlines 4 hour delay each way- it would have been a prefect get-away. Sadly, they tainted a fantastic experience which sadly will not equate to a return anytime soon; perhaps ever. Sincerely/ Zach

The Mandalay Bay hotel was great. All of the staff were very polite & professional. The amenities of the hotel were beyond expectations. I would definitely look forward to booking at the Mandalay Bay again.

We came to this hotel for the beach-like pool and wave experience. It was great. Wonderful pools and lazy river experience.

I had picked a non-smoking room but yet the bathroom smelled like smoke and there was a cigarette burn on the covers, but house keeping took care of it in no time. All in all it was a great stay for our first time in Vegas

This was our 5th vacation to Las Vegas. This was the 2nd time we decided to stay at Mandalay Bay. Our vacation did not get off to a great start due to the airline we flew. We were supposed to arrive in Vegas at 9am. It was 5:30pm by the time we arrived in town. The front desk sensed our frustration and were generous and gave us 2 days of spa access. The room was very spacious. The only fridge in the room was stocked "mini bar" items. If you wanted to bring your own drinks/water to keep cool you are out of luck. The temperature in the room was not that comfortable. We set the room to 60 degrees and it still felt slightly warm. The front desk said that nothing was wrong. After eating breakfast and relaxing by the pool until 2pm we came back to the hotel room. Housekeeping had not visited the room. When we called the front desk and asked if housekeeping had been up yet, they said that they "don't clean the room everyday" The hotel has signs saying that they conserve water by only replacing linens/towels every 3 days or as needed (great idea to conserve water). However, even after we requested fresh towels (mishap with a soft drink spill) we did not receive them. The room has very thin walls. We were on the 24th floor, however we could hear the boom-boom-boom of the band that was playing in the lounge. Being near the airport you could hear the constant sounds of planes taking off and landing. The location of the hotel has pros and cons. Pro: away from the drunk crowds, street vendors, traffic, crowds, etc. It has easy access if you are driving/renting a car. The self park garage has easy access to the surrounding areas (self parking is free) Cons: you must walk a LONG way to other areas of the strip. There is a tram that will take you further down that is free. However, it shuts down after 10:30pm. Upon checkout we had a few "surprises". First the "comp" for the spa access did not show up on the bill. It took 15 minutes to finally sort out the charge and have refunded. Next we were told we still had to pay a $25/day "RESORT FEE"! When we asked what the fee was for, they really could not give us a solid answer beyond "It's a fee that is charged because we are a resort" After another 10 minutes of trying to understand what this $25 provided us, we still did not have an answer. We were told that we had to pay and there was nothing the hotel could do. Overall the stay was o.k. I guess I was expecting a little more. I still fail to see the value of a $25/day resort fee. For that extra amount I would expect to have extra amenities (i.e., free paper, a fridge, free bottle water, etc.) Instead you get none of those, no fresh towels, room cleaning only AFTER you request, and not even a mint on the pillow after that. We will look elsewhere on our next trip to Vegas.

Everything was just so excellent. Had a beautiful view from our room, resturants were excellent and the Santana Concert was out of this world. It was our first time at your hotel & this will be the only hotel where we will stay next time we return. Thank you so much for everything. Everyone there was so awesome. I definitely recommend this Hotel to anyone that wants excellent service.