Best Western Riverfront Hotel Lacrosse WI

We were expecting a view of the Mississippi River from our room and instead we had a view of the trailer park next door! The entire motel smelled like what I can only describe as snuff! The carpeting seemed sticky and the room was just dingy. The bed was NOT at all comfortable either! There was a fridge but no microwave in the room! I would never stay here again!

This was an unexpected hotel experience for us. Although each fault noticed was in itself not too great, accumulatively we were glad we were staying just one night. There was a locked door leading to the adjacent room which diminished our sense of privacy as it was obviously audibly transparent. Had we intended staying more than one night we would have insisted on changing rooms 'though not just for this reason alone.

The room smelled musty and there was noticeable mold on the ceilings and the carpet was very wet around the air conditioner.

The hotel stay was very disappointing and an overall poor experience. Was there over a weekend. No continental breakfast offered on weekends (restaurant offered overpriced buffet), internet was sketchy at best, TV's were older, some channels quite fuzzy & paper thin walls, hearing both other guests in the room above us & in the hallways both nights until after 2am. The pool area was decent for younger kids, however, don't expect to invite non-hotel guests to visit & use the pool on weekends & rude front desk help when asking about pool use. I rated this at 1 star due to the fact that one plus was that it was convenient to get to, but I would have rated better if I felt the hotel was trying to cater to their guests, which did not seem the case.

The nice, courteous, staff and the OK pool area couldn't make up for the very run down and dirty room. After killing a very large spider on my pillow (right before bed) I checked over the entire bed for other critters. What I found behind the bed was nothing short of disgusting. There is no way house keeping has moved that bed to clean behind it in the last 5 years. Approximately a 1/2" of dust and hair on the carpet and bed rails. The next morning I took a shower and found numerous black hairs all over the tub. That showed me the tub hadn't been cleaned from the last stay. We come to La Crosse every 6 months to see our child's doctor. We will never stay at this hotel again.

Dirty carpet in the room. You could write your name in the dust on the furniture and there was previously discarded trash on the bathroom floor. Sheets/ Bedding, had to be twenty years old. Restaurant/ bar closed. I did email the online agency I made the reservation with requesting assistance ...no response.

The Best Western Midway Riverfront in La Crosse, WI has a great location. But being woke up at 07:30 in the morning by maid service was not what I was looking for. The rooms are ok but not very sound proof. The continental breakfast did not offer much, have had better for a lot less money.

They did not clean our room for a 2 day stay & sent all of their staff home by 1pm before cleaning our room. The rug was filthy as well as the bathroom was substandard for a hotel. The entire hotel was extremely cold except for the room. They took the continental breakfast down an hour early & had no coffee for patrons for the holiday at all by thelobby. Imagine Dec 24-25th. Not much of a holiday atmosphere & the continental breakfast food was stale. They get a D- for the whole stay. Had to wait 2 hours to get an extra pillow, because mgr. had no key to get into housekeeping so we waited until late in afternoon. Part of the pool(the slide) was not open for a couple of hours with other guests voicing their frustation. Open alcohol was consumed all around the pool & in hot tub in a supposed family environment despite signs.

The boilers didn't work in the motel so the air conditioning didn't work. It was over 90 degrees the day we were there and the rooms were stifling hot. The front desk was offering other guests 20% off their rooms or another motel to stay at but because we booked through Orbitz they couldn't do anything for us. I was not very happy. The manager finally called me and said she would give me $10.00 to use at the restaurant. Used that to get some cold eggs and french toast for breakfast. We should have been compensated more for the trouble I thought.

While this hotel has a great pool, it was ruined by the kids (w/out adult supervision) and the lifeguards that allowed them to get away with absolutely ridiculous bad behavior. While one set of lifeguards let a bunch of 10 year old boys chuck beach balls at each other or whoever else came down the slide, the next set of lifeguards wouldn't even let me catch my 7-year old niece as she came off of the slide. Shame on the lifeguards (and shame on the irresponsible parents) As for the rest of the hotel, the front counter staff was rather unhelpful, but the hotel itself was clean, the rooms were nice and the view of the river was outstanding. If you want to stay here, just remember to keep an eye on your kids and hope for some better lifeguards.